SNAPTOOLS/HiPath

SnapTools — Privacy Policy

Last updated on 09 December 2025

TL;DR

  • We only collect what is required for Snaptools to work.
  • We do not read or store your personal emails.
  • We do not store your PDFs (only temporary technical caching up to ~5 minutes).
  • We do not sell your data.
  • We do not track you across other websites, build advertising profiles, or run ads.
  • We collect anonymous usage data to understand how the extension is being used and improve it.
  • You can delete your data and your account anytime.

We process. We don't store.

What This Policy Covers

This Privacy Policy explains what information SnapTools (“we”, “our”, “the Service”) collects, how it is used, and what your rights are when using:

  • SnapTools Chrome Extension
  • SnapTools Web App
  • Related services

SnapTools is built primarily for professional dispatchers and logistics workflows.

How You Create an Account

You sign in using Google OAuth.

We receive and store only:

  • Your email address
  • Your first name
  • Your last name

This is used only to:

  • Create your SnapTools account
  • Let you log back in
  • Sync your templates and drivers across sessions

We do not:

  • Access your Google password
  • Post anything without your action
  • Use your account for advertising

Data You Actively Store Inside SnapTools

These are stored in your account so your workflows work properly:

  • Email templates
  • Driver information
  • Your account profile
  • Usage data which features you use and how often, so we can understand what's working and improve it

You can delete:

You can delete anything stored in your account.

Templates, drivers, and full account deletion are all available. just email us at support@snaptools.pro and we'll handle it manually. Please note that some data may take up to 3 months to be fully removed from our systems.

Email Access & Gmail API (Important)

SnapTools uses the Gmail API only to perform actions you explicitly trigger.

We may temporarily access:

  • Email message IDs
  • PDF attachment locations
  • Template selection data

We do NOT:

  • Store your email body
  • Store full sent messages
  • Read private conversations manually
  • Train AI or analytics on your messages
  • Track who you message or what you say

Email access exists only so the extension can:

  • Detect where to inject buttons
  • Detect attached PDFs
  • Send templates only when you press “Send”

PDF Files & E-Signing

  • PDFs are fetched only when you press “Sign”
  • PDFs may be cached temporarily (up to ~3–5 minutes) for technical stability
  • This temporary cache is automatically cleared
  • Signed PDFs are downloaded directly to your device
  • Signed files are never permanently stored on our servers

We do NOT:

  • Keep a copy of your signed documents
  • Scan PDF contents
  • Store legal or freight documents long-term

Temporary Technical Data

Some technical data may exist briefly to allow the system to work correctly:

  • Temporary PDF cache (up to ~5 minutes)
  • Temporary message IDs (up to ~5 minutes)
  • Temporary template reference during sending

This data is used only to make features work reliably, not for analytics.

Logs & Error Reports

We store technical error logs only when:

  • The extension crashes
  • A feature fails
  • A bug occurs

This may include:

  • Error type
  • Short technical stack trace

We do NOT log:

  • Email content
  • PDF contents
  • Personal messages

This data exists only to improve stability and fix issues.

Error logs are retained for up to 3 months and then permanently deleted

Analytics & Tracking

We collect usage data to understand how the extension is being used and to improve it. This includes which features you use and how often, whether you have granted email or PDF permissions, your activity patterns over time, and technical error events. This data is linked to your account and is used only to improve Snaptools. Usage logs are retained for up to 3 months and then permanently deleted.

We do NOT log:

  • Run tracking pixels
  • Track behavior across other websites
  • Build marketing profiles
  • Sell or share usage data with third parties

If analytics usage changes in the future, this policy will be updated.

Payments

SnapTools is currently:

  • Free to use
  • No payments collected
  • No credit card data stored

If paid features ever exist in the future, this policy will be updated before any changes launch.

Third-Party Services

SnapTools connects with:

  • Google / Gmail API
  • Chrome Web Store
  • Netcup (our hosting provider)

We also interact with:

  • DAT (via browser-level page parsing)

We do not receive official API data from DAT.

Each third-party platform operates under its own privacy policies.

Data Deletion & Your Rights

You have the right to delete anything stored in your account. Templates, drivers, and full account deletion are all available. If a self-service option isn't available for something specific, just email us at support@snaptools.pro and we'll handle it manually. Please note that some data may take up to 3 months to be fully removed from our systems.

support@snaptools.pro

Your account and related stored data will be permanently removed.

Data Security

We use industry-standard infrastructure and access control.

However:

  • No system is ever 100% risk-free
  • We do not promise “perfect security”
  • We reduce risk primarily by not storing sensitive data long-term

International Use & Legal Basis

SnapTools is available worldwide.

Most users are based in the United States logistics industry.

By using SnapTools, you agree to this Privacy Policy regardless of your country of residence.

Policy Updates

If this policy changes:

  • The updated version will be published on this page
  • The date at the top will be updated

Contact

For privacy questions, data requests, or deletion requests:

support@snaptools.pro